Cozy Baby Creations is a handmade baby & child goods shop created by Nurse Nana, a Pediatric Nurse Practitioner. Our products combine cozy design with child-development and safety awareness, offering thoughtfully crafted items for babies and young children.

Processing time is typically 3–7 business days. Shipping time depends on your location and carrier. Custom orders may take longer and will be clearly communicated.

We accept returns and exchanges within 14 days of delivery for unused and undamaged items. Please contact us with photos of the item and order information before returning.

Due to the hygienic nature of baby products, used items cannot be returned unless there is a workmanship defect.

Custom or personalized items are final sale unless defective.

We use high-quality, baby-friendly materials, including:

• Cotton yarn and fabrics
  
• Natural & baby-safe synthetic fibers
  
• Secure hardware for pacifier clips
  
  Materials vary by product and are listed in each product description.

Care instructions vary by product, but generally:

• Hand wash or gentle cycle
  
• Cold water
  
• Lay flat to dry
  
  Do not machine dry unless specifically stated in the product listing.

If a pacifier clip begins to unravel under normal use, please discontinue use immediately and contact us. We will repair the item free of charge as part of our quality and safety commitment.

This repair policy applies to unraveling related to craftsmanship and does not cover damage caused by chewing, cutting, improper washing, or misuse.

For safety reasons, any item showing signs of wear or damage should be removed from use until repaired or replaced.

Yes, select products may be customized (colors, themes, or bundles). Custom orders are final sale and require additional processing time.

No. Digital downloads (such as milestone trackers or safety sheets) are educational tools only and do not replace medical care or professional guidance.